Synchronize clients, Delete app and install again.

Make sure it appears in the list of devices, check that the ipad has bluetooth on and that it is not linked to another ipad.

If the device shows the bluetooth light, but does not link on the ipad, check that it is not connected to another ipad. If it is not linked to another ipad, go to ipad settings and go to bluetooth to check if wiemspro devices appear. If it does not appear, contact support.

Reset iPad and reinstall the APP.

(How to reset the ipad: pressing the home button and the ON / OFF button for 8 seconds)

 If you have a single account and two iPads, disconnect the Bluetooth from the iPad that you are not going to use and connect it again to the iPad that you are going to use.

Reset iPad and reinstall the APP. If it still doesn't work, try another ipad. If it does not issue, contact support.

(How to reset the ipad: pressing the home button and the ON / OFF button for 8 seconds)

Check that the device has a battery and that the BT of the iPad is turned on. Check that the suit pocket is not wet reducing the bluetooth signal.

Turn off the device, disconnect them from the suit and restart the app. If nothing else works, Reset the iPad.

(How to reset the ipad: pressing the home button and the ON / OFF button for 8 seconds)

Close the app and log in with Wi-Fi. Check that the network is working properly. Try to browse or play a video.

Check that all cables, including the trunk, are connected correctly. Also make sure if in the previous session it worked correctly or gave a problem.

Check that the device is turned on and has a battery. Check that it connects to the APP. Check your contract on Wiemsplus.

Check the condition of the cable in case it has any anomaly in its thickness or in its ends. Check if the cable stretches through the snap or head area, if it stretches it means it is broken.

Rule out that it is a device problem. Try other suits or trunk cables. Change electrodes for those of another suit to see if the problem persists.

Check that the main connector moves or becomes loose when connected to the device. If it is under warranty, it is replaced by a new one.

If the purchase was made in less than 15 days, the change would be made for a smaller size if it exists.

Check if the metal tab that fixes the connection or the golden tracks that transmit the current has been broken. If it is within the warranty period, the cable is sent with the purchase invoice to process the warranty.

Check that the cable is not damaged inside and when it suffers tension it loses contact. Check the FAQ "Irregular emission" in the "Device" section.

Check that all cables, including the trunk, are connected correctly. Also make sure if in the previous session it worked correctly or gave a problem.

If the material deteriorates due to use, it is not covered by the guarantee since it is a wear material.

If the velcro does not fix and the purchase of the suit was made less than 6 months ago, it will be sent for repair.

If the purchase was made less than 6 months ago, it will be replaced by a new one.

If the velcro does not fix and the purchase of the suit was made less than 6 months ago, it will be sent for repair.

If the velcro does not fix and the purchase of the suit was made less than 6 months ago, it will be sent for repair.

If the purchase was made less than 6 months ago, it will be sent for repair.

If the purchase was made less than 6 months ago, a replacement will be made.

If the plastic click is broken and the purchase of the suit was made less than 6 months ago, it will be sent for repair.

If the purchase was made less than 6 months ago, it will be sent for repair.

Check the FAQ "Irregular emission" in the "Device" section.

 If the puncture is continuous, it is most likely that the electrode has separated a bit from the body, so it would be necessary to stick the suit a little more to the skin and make sure that it is moistened with water.

If it remains, change electrode.

If the purchase was made less than 6 months ago, it will be sent for repair.

If the purchase was made less than 6 months ago, it will be sent for repair.

You will need the purchase invoice and send the cable to be examined. If it is under warranty, the material will be repaired or replaced. If it is not under warranty, the repair will be charged if possible.

Check your Manager account passwords from the email you were registered with: "no-reply@wiemspro.com". If you still cannot enter, contact your sales representative.